RuffTuff
America's Finest Custom Seat Covers
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Frequently Asked Questions (FAQ)

  1. What do I need to know before I start an order for a custom seat cover?
  2. If I cannot determine what seat style I have or they are not the original seats, what should I do?
  3. Will the seat cover that I order replace my existing covers?
  4. I am not sure what fabric or colors I want. What should I do?
  5. Can I install the seat covers myself?
  6. Are OEM fabrics available?
  7. What is the best fabric choice for pets?
  8. What is the best fabric choice for kids?
  9. I have pockets now on the backs of my front seats. How do you accommodate for them?
  10. Is this web site secure? Will I be protected if I put my credit card number on it?
  11. If I order a custom seat cover for a 40/20/40, what will I receive?
  12. What is the difference between Neo-Supreme and Neoprene?
  13. If I order the front seat cover for my vehicle now, will I be able to order the rear seat later? Will the seat covers match?
  14. The owner's manual for my vehicle says not to install seat covers because I have seat-mounted airbags, the ones that deploy from the sides of the backrest. I have those. Does this mean that I cannot get custom seat covers?
  15. Which is the best stitching, vertical or horizontal?
  16. What should I do if I have a problem with a seat cover that I received?
  17. How long is the warranty/return policy?
  18. One piece of my custom seat cover has been ruined. Can I order just that one piece?
  19. How long will it be before my custom seat cover ships?
  20. Can I have my custom seat covers made to cover over the adjustable headrests so that the backrest is all one piece?

1. What do I need to know before I start an order for a custom seat cover?

Below is a list of things that you need to know about your vehicle before you place an order:
  1. Make, year, model, and type (i.e. super duty, regular cab, extended cab, crew cab, etc.)
  2. What seat style do you have? Be sure to look at it very carefully. Do not assume that you know. (i.e. Buckets, 40/20/40, 60/40 split bench etc.)
  3. Does it have seat-mounted air bags in the backrests or anywhere else in the seats?
  4. What fabric/fabrics and colors do you want?
  5. Do you want headrest covers, armrest covers, or pockets?
  6. What quilting pattern do you want? We offer horizontal or vertical. No quilting pattern option is available for saddle blanket orders.
  7. Are these the original equipment seats?
  8. Do you have cloth or leather seats in your vehicle now?
  9. Do you have electric, lumbar, and/or recliner levers/knobs on the driver's side bottom, passenger's side bottom, driver's side backrest, and passenger's side backrest? Do you have any other latches or levers that we need to know about?
  10. Are your headrests adjustable (move up and down) or molded (part of your backrest)?
  11. Do you have integrated seat belts (seat belts that pull directly out of the backrests)?
  12. Be sure to have your vehicle accessible when ordering so that you can go to it to answer any other question. These are custom seat covers specifically made per your request. If you request it wrong, we will make it wrong.
  13. Need help? Email us at customerservice@rufftuff.com or call us at 800-453-8830. We will be happy to assist you.

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2. If I cannot determine what seat style I have or they are not the original seats, what should I do?

If you are not sure of the seat style even after the options have been narrowed down for you in the ordering process or they are not original seats, please email us at customerservice@rufftuff.com or call us at 800-453-8830.

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3. Will the custom seat cover that I order replace my existing covers?

Ruff Tuff Products custom seat covers are designed to go on over the existing fabric that is now on your seats. These custom seat covers are not upholstery. You should not take off the existing fabric.

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4. I am not sure what fabric or colors I want. What should I do?

Please email us at customerservice@rufftuff.com or call us at 800-453-8830 for samples of the fabrics that interest you. We will be happy to send them to you. Remember all computer monitors are adjusted differently, so the colors can vary from monitor to monitor. If you are not quite sure, please call and request samples.

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5. Can I install the custom seat covers myself?

Yes you can. Ruff Tuff custom seat covers are designed to be self-installed. Installation instructions are sent with each seat cover. These custom seat covers are designed to fit your vehicle. Because of that, installation may take you awhile. There are also installation videos on the web site that you may refer to if you are having a problem. Also feel free to email us at customerservice@rufftuff.com or call us at 800-453-8830 for any concerns you might have.

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6. Are OEM fabrics available?

OEM fabrics are the fabrics that are on your seats when you buy them from a dealer. We do not have these fabrics. We do, however, have a very wide selection of fabrics and colors available that should meet your needs and taste.

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7. What is the best fabric choice for pets?

Probably Dura EZ Care, Outdoor Camo, Tactical Camo, Carbon Fiber, or Sof-Touch Simulated Leather. These materials keep your existing seats safe from dirt and hair. Sof-Touch and Carbon Fiber are both very high quality vinyl. They clean up with a damp cloth. Hair will not embed in it. Dura EZ Care, and the Camos are a canvas-type material. Spots can be cleaned up by hand washing or cleaning a spotted area with a mild cleanser. Claws will not scratch this fabric.

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8. What is the best fabric choice for kids?

If you like the feel of leather, go with the Sof-Touch. It cleans up with a damp cloth. If your prefer a cloth material, go with the Dura EZ Care / Camo. Carbon Fiber is also a nice material that works well with children.

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9. I have pockets now on the backs of my front seats. How do you accommodate for them?

In most cases where there are pockets on the backs of the front seats, we cover over them. If the option for your seat says that the custom seat cover has an open back, then we will not cover over the rear pockets. Where there are existing pockets, we have found through experience that if we make a slit to access them, the integrity of the fabric is compromised by passengers in the rear pulling on it to access the pocket underneath. We offer pockets as an option that can be added on your seat covers that are comparable in size to most rear pockets. We also offer pockets on the front bottoms for your convenience.

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10. Is this web site secure? Will I be protected if I put my credit card number on it?

The safety of your personal information and credit card number(s) is one of our most important priorities. All personal information including credit card numbers is processed on a secure page on Authorize.net. Your credit card number is not saved or accessible by anyone but the credit card processor.

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11. If I order a seat cover for a 40/20/40, what will I receive?

You will receive a six or seven-piece custom seat cover, depending on whether the top of your 20 section opens or not. If your 20 section top opens, you will receive covers for the two buckets on each side, the center section bottom, and the 2 pieces of the fold-down 20 section top. If your center section does not open, you will receive six pieces.

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12. What is the difference between Neo-Supreme and Neoprene?

Neo-Supreme is a material very similar to Neoprene. The look and feel are very much alike. Neo-Supreme is more UV stable than Neoprene, thus will not fade as easily. It also does not have the strong rubbery smell of Neoprene. It is water resistant; whereas Neoprene is water proof. Ruff Tuff offers Neo-Supreme as a very viable alternative to the traditional Neoprene.

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13. If I order the front seat cover for my vehicle now, will I be able to order the rear seat cover later? Will they match?

Yes, you may order one seat cover now and the other later. Every time seat covers are cut from a different roll of fabric, there is a chance that the dye lot will be slightly different. On some fabrics such as Dura EZ Care, the camos, Sof-Touch, and the tweeds, the change is barely noticeable. Saddle Blanket is the fabric that changes the most from one shipment of material to another. If you want to be absolutely sure of the match, it is suggested that you order all the seat covers at the same time.

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14. The owner's manual for my vehicle says not to install seat covers because I have seat-mounted airbags, the ones that deploy from the sides of the backrest. I have those. Does this mean that I cannot get custom seat covers?

No, it does not. That warning is written in the manuals to protect the manufacturer against liability in all cases. Ruff Tuff modifies the seat covers for all seats with seat-mounted airbags. Either a cutout is placed in the side of the seat cover where the airbag would deploy, or a modified side panel is cut for the side of the seat cover and closed by a velcro strips which will release when the airbag deploys. It is extremely important that Ruff Tuff is aware of the fact that you have seat-mounted airbags in your vehicle so that proper modifications can be made.

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15. Which is the best stitching, vertical or horizontal?

Functionally and aesthetically, both are equally suitable for your custom seat covers. It is strictly a personal preference.

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16. What should I do if I have a problem with a custom seat cover that I have already received?

Call 800-453-8830 immediately for assistance. Be sure to put the custom seat covers on before the 1 year warranty period runs out.

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17. How long is the warranty/return policy?

There is generally a 1 year warranty policy/ return policy. If your seat cover has a problem, please call us at 800-453-883 as soon as possible. If after the one year period, call us anyway. We will work with you to try to resolve any issues due to faulty stitching or craftsmanship. Remember, these are custom seat covers specifically designed for your vehicle. Custom made merchandise is non-refundable unless there is a defect in the construction or fabric.

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18. One piece of my seat cover has been ruined. Can I order just that one piece?

Yes, you can. Depending on the length of time since your original order, the dye lot may be slightly different than the original one.

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19. How long will it be before my seat cover ships?

Your seat cover has to be made from scratch and then shipped to you. That process of construction will take between two and three weeks generally. Of course, if we can ship it sooner, we absolutely will. The majority of our custom seat covers are shipped UPS. We are located in Salt Lake City, Utah. Depending on how far you are from us, the length of shipping time will vary. Remember, UPS does not work on weekends.

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21. Can I have my custom seat covers made to cover over the adjustable headrests so that the backrest is all one piece?

For safety reasons we cannot do that. The adjustable headrests are designed to move up and down so that they adjust to the position of the person's neck and head. If they are covered over, they will not be able to be adjusted. Your safety, as well as your comfort, would be jeopardized.

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